mxbet Privacy Policy

Last Updated: January 2026

1. Introduction

This Privacy Policy ("Policy") describes how mxbet ("we", "us", "our", or "the Platform"), operating at mxbet.bio, collects, uses, stores, and discloses personal information relating to users ("you", "the Player", or "the User") of the mxbet website, mobile platform, and all associated services.

mxbet is committed to protecting the privacy of all players, including the significant portion of our user base located across Pakistan — in cities including Karachi, Lahore, Islamabad, F aisalabad, Rawalpindi, and beyond. We understand that trust is foundational to any relationship involving financial transactions and personal information, and we take that responsibility seriously.

By registering an account on mxbet, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you must discontinue use of the mxbet platform.

This Policy should be read alongside the mxbet Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the platform.

2. Data We Collect

mxbet collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number, passport copy	Account registration and age/identity verification
Contact Data	Email address, mobile number, city of residence	Account communication, support, and notifications
Financial Data	JazzCash/EasyPaisa account number, bank account details, transaction history	Processing deposits and withdrawals in PKR
Technical Data	IP address, device type, browser, operating system, session timestamps	Platform security, fraud prevention, and performance
Usage Data	Pages visited, games played, bets placed, session duration	Personalisation, responsible gaming monitoring, and analytics
Communication Data	Support chat transcripts, email correspondence	Customer service quality and dispute resolution
Marketing Preferences	Opted-in promotional channels and communication preferences	Delivering relevant offers and promotions where consented

mxbet does not intentionally collect sensitive personal data beyond what is required for identity verification and regulatory compliance. Where collection of additional sensitive data becomes necessary, we will seek your explicit consent before doing so.

3. How We Collect Your Data

mxbet collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically as you interact with the mxbet platform, including through cookies, web beacons, log files, and similar tracking technologies;
• Third-party sources: Identity and fraud verification data from third-party verification service providers, payment confirmation data from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and where applicable, publicly available information used to confirm the accuracy of registration details.

4. Legal Basis for Processing

mxbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between mxbet and the player, including account management, bet settlement, and payment processing;
• Legal obligation: Processing necessary to comply with applicable anti-money laundering regulations, age verification requirements, and other legal obligations to which mxbet is subject;
• Legitimate interests: Processing conducted to pursue mxbet's legitimate business interests, including fraud detection, platform security, and improvement of services, where those interests are not overridden by your rights;
• Consent: Processing based on your freely given, informed consent, particularly in relation to marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. How We Use Your Data

mxbet uses collected personal data for the following purposes:

• Creating and managing your mxbet player account;
• Verifying your identity and age in compliance with our 21+ policy;
• Processing deposits and withdrawals via JazzCash, EasyPaisa, and Pakistani bank transfers in PKR;
• Settling sports bets including cricket, PSL, and other markets, as well as casino game outcomes;
• Delivering customer support and responding to queries or complaints;
• Sending transactional communications including deposit confirmations, withdrawal notifications, and account security alerts;
• Sending promotional communications where you have opted in to receive them;
• Monitoring for and preventing fraud, money laundering, and other prohibited activities;
• Complying with legal and regulatory obligations;
• Analysing platform usage to improve user experience, game offerings, and responsible gaming tools;
• Enforcing the mxbet Terms & Conditions and other platform policies.

6. Data Sharing and Disclosure

mxbet does not sell your personal data to third parties. We may share your information with the following categories of recipients, solely to the extent necessary for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purposes of facilitating deposits and withdrawals in PKR;
• Identity verification providers: Third-party KYC and AML service providers used to verify the identity and age of players during account registration and at other stages as required;
• Technology and hosting providers: Cloud infrastructure and software providers that host or support the mxbet platform under strict data processing agreements;
• Customer support platforms: Tools used to manage and respond to player support queries, operating under confidentiality obligations;
• Regulatory and law enforcement authorities: Where mxbet is legally required to disclose information to government bodies, financial intelligence units, or law enforcement agencies, including under applicable anti-money laundering frameworks.

All third-party service providers who access player data on behalf of mxbet are required to maintain appropriate technical and organisational security measures and are prohibited from using that data for any purpose other than the specific service they provide to mxbet.

7. Cookies and Tracking Technologies

mxbet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the mxbet website. They help us remember your preferences, keep you logged in, and understand how the platform is being used.

The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function correctly. These cannot be disabled without affecting your ability to use core features such as account login and payment processing;
• Functional cookies: Used to remember your preferences, language settings, and personalisation choices to improve your experience on mxbet;
• Analytical cookies: Used to collect aggregated, anonymised data about how players interact with the platform, helping us identify areas for improvement;
• Marketing cookies: Used only where you have given explicit consent, to deliver relevant promotional content and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact your experience on the mxbet platform, including the ability to remain logged in across sessions.

8. Data Retention

mxbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active account data: Retained for the duration of the player's account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering and record-keeping obligations;
• Transaction records: Financial transaction data is retained for a minimum of seven (7) years to satisfy legal and regulatory requirements;
• Identity verification documents: Retained for the period required under applicable KYC and AML regulations, typically no less than five (5) years from the date of verification;
• Support communications: Retained for three (3) years from the date of the last interaction, to support dispute resolution and service quality review;
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever is earlier.

Once the applicable retention period has elapsed and there is no longer a legal or operational basis for retaining your data, mxbet will securely delete or anonymise it in accordance with our internal data lifecycle procedures.

9. Data Security

mxbet implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mxbet platform;
• Encrypted storage of sensitive data including identity documents and financial information;
• Role-based access controls limiting internal access to personal data to authorised personnel with a documented business need;
• Real-time intrusion detection and automated threat monitoring systems;
• Regular security audits and vulnerability assessments conducted by qualified professionals;
• Multi-factor authentication options for player account access.

10. Your Rights

As a mxbet player, you hold the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data mxbet holds about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations;
• Right to restrict processing: You may request that we limit the way we use your personal data in certain circumstances;
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format where processing is based on consent or contract;
• Right to object: You may object to processing based on legitimate interests, including profiling, and you may withdraw marketing consent at any time;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the mxbet support team with your registered account details and a clear description of your request. We will respond within a reasonable timeframe and, in any event, within thirty (30) days of receipt of a valid request.

11. Children and Minors

mxbet is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent minors from accessing the platform. If mxbet discovers that a player has provided false age information and is under 21, the account will be immediately closed, all funds will be frozen pending investigation, and the matter may be referred to relevant authorities.

If you believe that a minor has registered on the mxbet platform, please contact our support team immediately so we can investigate and take appropriate action. Protecting minors from gambling is a priority for mxbet and is central to our responsible gaming commitments, further described at /responsible-gaming.

12. International Data Transfers

mxbet may transfer personal data to servers or service providers located outside Pakistan where necessary to provide platform services. Where such transfers occur, mxbet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy.

Such safeguards may include data processing agreements with standard contractual clauses, transfers to jurisdictions with recognised adequate data protection standards, or other legally recognised transfer mechanisms. mxbet does not transfer personal data internationally for purposes beyond those described in this Policy.

13. Third-Party Links

The mxbet platform may contain references to third-party services such as payment providers. mxbet is not responsible for the privacy practices of any third-party website or service that you access independently. We recommend that you review the privacy policies of any third-party services you interact with in connection with your use of mxbet.

14. Changes to This Privacy Policy

mxbet reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will notify registered players via email prior to the changes taking effect.

For minor or non-material changes, we may update this Policy without direct notification, and the revised version will be published at mxbet.bio/privacy-policy with an updated effective date. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Your continued use of the mxbet platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must discontinue use of the platform and contact support to request account closure.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way mxbet handles your personal data, please do not hesitate to get in touch. Our support team is available around the clock via the live chat facility on the mxbet platform.

You may also contact us by email at:

support@mxbet.bio

Please include your registered username and a clear description of your query or request in all correspondence to enable us to assist you promptly and accurately.